A better way to listen.A smarter way to understand.
Call recordings, emails, surveys and complaints in one place. Heravox learns the language of your industry and your company: it finds the journey step where a problem starts and why, and takes it to the team that can fix it.
One customer says it. Then hundreds do.You see it at the first sentence.
Voice calls, call notes, surveys, complaints and emails: Heravox labels each one on more than ten dimensions, from topic and root cause to journey step, emotion and urgency, merges the same problem told in different words, and tells you the moment it starts to rise.
Film: a call note lands in the inbox, is classified with the root cause "Missed follow-up", and rises to the top of Insights as a topic at 58 mentions in 24 hours, 2.4x the usual level.
Reads every channelCalls, surveys, complaints, emails. One inbox.
Makes sense of itDifferent words, one root cause.
Surfaces it instantlyA rising issue reaches you as it grows.
See where it breaks. Fix the cause.Prove it worked.
The analysis doesn't end on a dashboard: one root cause is followed as one thread, from the step where it shows up, to the team that owns it, to the chart after the fix.
Which step of the customer journey fails, and that step's root causes.
Root cause
Missed follow-up1,005 mentions · 4 channels
Recommended actionApproved
If an assessment passes 48 hours, notify the customer automatically; have an agent call back at 72 hours.
Owner
Assign to teamCCCustomer Communications
Assigned · today
02 Fix
A suggested action, an owner
Heravox suggests an action for every root cause; you approve it, and the task lands in the owning team's work tracker.
Weekly repeat contactstarget −25%
−31%after the action
Action
6 weeks before6 weeks after
03 Prove
Before and after, one chart
Before and after side by side: repeat contacts, complaint volume.
Figures shown are illustrative.
Also
Sentiment and urgency
Social media and app store reviews
Channel and sub-channel breakdown
Demographic breakdown
Subcategory summaries
Daily bulletin
Sentiment and urgency
Social media and app store reviews
Channel and sub-channel breakdown
Demographic breakdown
Subcategory summaries
Daily bulletin
One customer. Every contact.On one screen.
The same person's call, email, survey and complaint come together in one customer record, whatever the channel. You see at a glance who is calling for the third time, which journey step they are stuck at, and whether they are about to leave.
Matched across channels
Voice calls, emails, surveys and complaints in one customer history, from the first contact to today, in date order.
One journey, one story
Heravox detects the contacts that belong to the same journey and groups them, whatever the channel, so you see one story instead of scattered records.
Churn risk at the first sentence
Intent to switch providers is read from the words themselves and flagged in the customer list.
M-20417Application journey · 9 days in Assessment
Churn risk
records
5 records
channels
3 channels
repeat contacts
2 repeat contacts
Application
Assessment9 days
Approval
Delivery
Application1 contact
Oct 12
CallVoice · 4:12
I applied. Where do I send my documents?
Application › Documents
Assessment4 contacts · 9 days
Oct 15
CallVoice · 6:402nd call
What is the status of my application? Nobody tells me anything.
Assessment · No callback
Oct 15
Email
I called this morning and still no answer.
Assessment
Oct 19
CallVoice · 3:053rd call · in 7 days
This is my third call. What happened to my application?
Assessment · Urgency: high
Oct 21
SurveyNPS 1/10
I'm moving to another company.
Intent: switch provider
Ask one question.Hera prepares the rest.
Hera is Heravox's AI agent: it talks to your data, writes the report and keeps the work on track.
Short films: Hera is asked why complaints rose at the assessment step; the answer arrives with its chart, becomes an executive report in one click, the report is edited by asking, a Jira task and a case open on approval, and an alert set at a 50% root-cause share fires when the threshold is crossed.
Plain-language analysis
Type your question; the answer comes with its chart and numbers.
One-click report
The chat answer becomes a shareable executive report.
Edit by asking
Say “split by channel”; only that part changes.
Tasks and case tracking
Hera drafts it; with your approval it opens in Jira, your CRM or Heravox, and is tracked until it closes.
Customer data is never used to train any model, ours included.
02
Your data stays on your infrastructure.
Heravox runs in your environment; you decide where your data lives.
03
Independently verified.
Annual third-party penetration tests and continuous control monitoring.
Standards and compliance
in progress
in progress
in progress
We operate in line with KVKK, GDPR and the EU AI Act.
Asked before buying.Short, straight answers.
What data does Heravox read?
Call transcripts, call notes, emails, surveys and complaint records. For calls, most teams continue with their contact center's ready-made transcripts; if you prefer, Heravox transcribes the recordings with the best-performing Turkish speech recognition models. You can also bring social media and app store reviews into the same analysis.
How much data integration work is it?
Your team doesn't write connectors one by one. Connections for contact center, CRM, survey, email and complaint systems come ready with Heravox, so what was said, who said it and what happened next meet in the same record.
How well does it handle Turkish?
Heravox was built for Turkish. Inflections, typos and everyday speech are handled together with the terms of your industry and your company. Labels are written to a category tree built around your own journeys and products.
How is each record labeled?
On more than ten dimensions: main category, subcategory and detail; root cause; journey type, phase and step; emotion and intensity; behavioral intent (e.g. switching provider, formal complaint); urgency; and the source of the problem (the company, a partner provider, an agent).
Does it merge one customer's contacts across channels?
Yes. Calls, emails, surveys and complaints come together on the same customer's timeline, so their whole history from first contact to today is on one screen. Heravox detects the contacts that belong to the same journey and groups them, and a customer who comes back about the same issue is flagged as a repeat contact.
What does journey analysis show?
Which step of the customer journey concentrates negative experience, and that step's root causes, for example the assessment step of an application journey and its most frequent cause. After an action, before and after for the same step sit side by side.
What can Hera do?
Hera is Heravox's AI agent. It answers plain-language questions with charts and numbers, turns the answer into an executive report, edits the report on request, opens tasks and cases, tracks cases until they close, and alerts you when a threshold is crossed. Nothing opens without your approval.
Where do tasks and cases open?
In Jira, your CRM or Heravox's own case module. The task reaches the owning team with its root cause and linked customer records.
Does personal data go to the AI?
If the model runs inside your environment (a model on your own GPUs managed by Heravox, or your organization's own model), data goes nowhere and no masking is needed. For the Heravox TR model in Türkiye, masking is optional. If you choose AWS Bedrock abroad, personal data is always masked before the request leaves. Customer data is never used to train any model; each organization's data is kept in its own database.
Can it be installed on-premises?
Yes. With an on-premises installation, data stays entirely in your environment and under your control. You choose the language model to fit your resources: a model on your own GPUs managed by Heravox, your organization's own model (bring your own LLM), the Heravox TR model hosted in Türkiye, dedicated to your organization with zero data retention, or the AWS Bedrock integration. A managed cloud installation is also available; data is stored in Türkiye.
Does it replace our survey or CRM tool?
No, it works alongside them. It reads the free text and calls they collect, links them to root causes and journey steps, and opens tasks back in their system.
Couldn't our own team do this with a general-purpose language model?
Sending text to a general model is a start; enterprise use needs the rest: a data integration for every source, a Turkish, industry-specific vocabulary and consistent labeling, personal-data masking, cross-channel customer matching, repeat-contact rules, a journey model, an action and before/after loop, an audit trail and on-premises installation. On top of that, language models change every month, so evaluation sets, model migrations and vocabulary upkeep never end. Heravox comes with all of it and owns the upkeep.
